Job Description: Adventure Tourism Guide
Position: Adventure Tourism Guide
Department: Hospitality and Tourism - Tourism Management
Job Summary:
We are seeking an experienced Adventure Tourism Guide to join our team. As an Adventure Tourism Guide, you will be responsible for providing exceptional and memorable experiences to our guests through leading adventure tours and excursions in various outdoor settings. You will play a vital role in ensuring the safety and enjoyment of our guests while delivering exceptional customer service.
Responsibilities:
- Lead adventure tours and excursions in outdoor settings, including hiking, trekking, camping, rock climbing, water sports, and other adventure activities.
- Ensure the safety and security of guests during tours, including assessing potential risks, implementing safety protocols, and providing first aid or emergency assistance if required.
- Provide informative and engaging commentary throughout the tour, highlighting historical, cultural, and natural aspects of the destination.
- Demonstrate proficiency in outdoor skills, such as navigation, survival techniques, and equipment handling.
- Assist guests in understanding and following environmental and conservation practices during adventure activities.
- Maintain and inspect equipment regularly to ensure its safety and functionality.
- Adapt tour itineraries and activities to suit the needs and abilities of different guest groups.
- Offer exceptional customer service by anticipating guest needs, answering questions, and resolving any issues or concerns promptly.
- Communicate effectively with guests, colleagues, and management, providing clear instructions and information.
- Stay updated on current adventure tourism trends, safety regulations, and industry best practices.
- Collaborate with other team members to continuously improve tour experiences and develop new adventure offerings.
- Attend training sessions and workshops to enhance professional skills and knowledge.
Required Skills and Qualifications:
- Proven experience as an Adventure Tourism Guide or similar role.
- In-depth knowledge of adventure tourism destinations, activities, and safety practices.
- Proficiency in outdoor skills, such as navigation, camping, rock climbing, and water sports.
- Strong leadership abilities with the capacity to guide and manage groups of varying sizes and demographics.
- Excellent communication and interpersonal skills, with the ability to engage and connect with guests.
- Exceptional customer service skills, ensuring guests have a memorable and enjoyable experience.
- Sound judgment and decision-making skills to assess risks and make appropriate choices in challenging situations.
- Strong problem-solving abilities, with the capacity to address unexpected situations calmly and efficiently.
- First aid and CPR certification is required.
- Physical fitness and stamina to handle the demands of adventure activities in varying weather conditions.
- Flexibility to work irregular hours, including weekends and holidays, as well as the ability to travel to different locations.
Note: The above job description is not exhaustive and may be subject to change or modification as per the company's requirements.